Q: Do the measurements refer to the outer frame size or to the picture size?
A: The format measurements ("frame size") in our online shop ALWAYS refer to the picture size (see fig.).
Q: Prepayment, how does that work?
A: If you select the payment method "prepayment" in our shop's order process, please transfer the corresponding amount to our bank account swiftly using online banking or via your bank's transfer service. Please enter your name and date of order. As soon as we have received your payment we will proceed to handle and dispatch your order. Please take into account that it can take a minimum of three days until we receive your payment, after which the specified time frame for delivery begins.
Q: How long does shipping take?
A:The picture frames are often manufactured specially according to your order. Therefore the delivery date can be estimated at approx. 1-2 weeks after receiving your payment.
Q: Are the shipping costs per order or per item?
A: Shipping costs are determined by order, no matter how many items you purchase per manufacturer.
Q: Are the picture frames delivered complete with a glass pane?
A: All our picture frames are delivered including a pane of glass (or depending on your order and selection, a sheet of synthetic glass) and a back panel. The latter always includes a suspension for horizontal or vertical mounting of the picture frame. Pegs, screws or nails are not included in the delivery.
Q: What do I do if a delivery contains broken glass?
A: Please check your product immediately upon delivery. Should your order be delivered by a haulage contractor, check the item(s) in their presence and make sure that your claim is only written on the freight documents, please NOT on the dispatch note. Please inform us directly via E-Mail through our contact and service centre.
Q: Can I exchange or return purchases?
A: Yes! We are bound by law to do so. In such a case, please contact US before returning the product in question. We will take care of everything! Please do not open the packaging and do not remove the corner protection.
In such a case, please contact US via our contact and service centre before returning the product in question!
Or call: +43(0)1/3649130
We want you to be satisfied!
Q: Why do I have to enter my E-Mail address and phone number when I order?
A: We need your E-Mail address to send you an E-Mail confirming your order, otherwise your order is not valid. Furthermore, without your address we have no means of contacting you if we have questions concerning your order or delivery.
Q: Do you have a price list for resellers?
A: No! We are not a wholesale trade. However, we are happy to make you an individual offer for large orders.sind kein Großhandel.
Q: Can you send me a printed catalogue?
A: No! For financial reasons we prefer not to produce expensive catalogues and can therefore offer our customers overall cheaper prices.
Q: Will my data be passed on to third parties (e.g. for promotional purposes)?
A: No! We use the data entrusted to us solely to finalise the order process and only with our customers permission. We definitely do not sell our customers' personal data to third parties.The only possible case of passing on data to third parties is if the recipient is a partner firm involved in the production and service provision, e.g. logisctics and manufacturers. In such cases, we only reveal specific data that is necessary for delivery.